256-bit SSL Encryption
GDPR Compliant
No Third-Party Selling

Your Privacy Matters

At pink4d, we are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our online betting platform. By accessing or using pink4d's services, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein.

1. Introduction and Scope

This Privacy Policy applies to all personal information collected by pink4d through our website at https://pink4d.cam, mobile applications, and any related services, sales, marketing, or events (collectively referred to as "Services"). This policy describes the types of information we collect from users in Indonesia, how we use and protect that information, and the rights you have regarding your personal data.

pink4d operates as an online betting platform serving Indonesian residents aged 21 and over. We collect personal information necessary to provide our Services, comply with legal obligations, prevent fraud, and ensure responsible gaming practices. This Privacy Policy should be read in conjunction with our Terms & Conditions, which govern your use of our Services.

We respect your privacy rights under Indonesian data protection laws and international standards, including principles derived from the General Data Protection Regulation (GDPR) where applicable. If you do not agree with the terms of this Privacy Policy, please discontinue use of our Services immediately.

2. Data Controller Information

pink4d acts as the data controller for all personal information collected through our Services. This means we determine the purposes for which and the manner in which your personal data is processed. For questions, concerns, or requests regarding your personal data, you may contact us at:

  • Email: [email protected]
  • Website: https://pink4d.cam
  • Live Chat: Available 24/7 through our platform

Our data protection practices are designed to ensure compliance with Indonesian regulations governing the collection and processing of personal information, as well as international best practices in data security and privacy protection.

3. Information We Collect

pink4d collects several categories of personal information to provide, improve, and secure our Services. The types of information we collect include:

3.1 Information You Provide Directly

When you register for an account or use our Services, you voluntarily provide the following information:

  • Identity Information: Full legal name, date of birth, gender, nationality, and government-issued identification number (KTP number from your Indonesian national identity card or passport number).
  • Contact Information: Email address, phone number (including mobile number for SMS verification), and residential address in Indonesia.
  • Account Credentials: Username, password, and security questions/answers for account authentication.
  • Financial Information: Bank account details (bank name, account number, account holder name), e-wallet information (OVO, DANA, GoPay, ShopeePay account details), and transaction history.
  • Verification Documents: Copies of identification documents uploaded during the KYC (Know Your Customer) verification process, proof of address documents (utility bills, bank statements), and proof of payment method ownership.
  • Communication Content: Messages exchanged with our customer support team, feedback and survey responses, and any other information you choose to provide when contacting us.

3.2 Information Collected Automatically

When you access our Services, we automatically collect certain technical and usage information:

  • Device Information: IP address, device type (mobile, tablet, desktop), operating system and version, browser type and version, screen resolution, and device identifiers.
  • Usage Data: Pages viewed, features accessed, time spent on pages, clickstream data, betting history (bets placed, games played, outcomes, stake amounts, winnings), login times and frequency, and navigation paths through our platform.
  • Location Information: Approximate geographic location derived from your IP address to verify that you are accessing our Services from within Indonesia.
  • Cookies and Tracking Data: Information collected through cookies, web beacons, and similar technologies (see Section 10 for details).

3.3 Information from Third Parties

We may receive information about you from third-party sources, including:

  • Payment Providers: Transaction confirmation and verification data from Indonesian banks (BCA, BRI, BNI, Mandiri) and e-wallet services (OVO, DANA, GoPay, ShopeePay, LinkAja).
  • Identity Verification Services: Age and identity verification data from third-party KYC service providers to confirm you are at least 21 years old and a resident of Indonesia.
  • Fraud Prevention Services: Information from fraud detection and prevention partners to identify and prevent fraudulent activity, money laundering, and account abuse.

4. How We Use Your Information

pink4d uses the personal information we collect for the following purposes:

4.1 Service Provision and Account Management

  • Creating and managing your betting account.
  • Processing deposits, withdrawals, and other financial transactions.
  • Enabling you to place bets on sports events, play casino games, and access togel lottery services.
  • Verifying your identity and age to comply with 21+ eligibility requirements.
  • Providing customer support and responding to your inquiries.
  • Sending transactional communications such as account notifications, deposit/withdrawal confirmations, and security alerts.

4.2 Legal and Regulatory Compliance

  • Complying with Indonesian laws and regulations governing online gambling and financial transactions.
  • Conducting KYC (Know Your Customer) and AML (Anti-Money Laundering) checks as required by law.
  • Preventing, detecting, and investigating fraud, money laundering, underage gambling, and other illegal activities.
  • Responding to legal requests from law enforcement, regulatory authorities, and courts.
  • Enforcing our Terms & Conditions and other policies.

4.3 Platform Improvement and Analytics

  • Analyzing user behavior and betting patterns to improve our Services and user experience.
  • Conducting market research and statistical analysis to understand player preferences.
  • Testing new features, products, and promotional offers.
  • Monitoring platform performance, identifying technical issues, and optimizing system security.

4.4 Marketing and Communications (with your consent)

  • Sending promotional emails, SMS messages, and push notifications about bonuses, special offers, and new games (you may opt out at any time).
  • Personalizing marketing content based on your betting preferences and activity history.
  • Inviting you to participate in surveys, contests, and loyalty programs.

4.5 Responsible Gaming and Player Protection

  • Monitoring gambling behavior to identify signs of problem gambling.
  • Enforcing deposit limits, loss limits, and self-exclusion requests.
  • Providing access to responsible gaming tools and resources.
  • Intervening when we detect potentially harmful gambling patterns.

6. Information Sharing and Disclosure

pink4d does not sell your personal information to third parties for marketing purposes. However, we may share your information with the following categories of recipients:

6.1 Service Providers and Business Partners

  • Payment Processors: Banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, Bank Permata) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) to process deposits and withdrawals.
  • Game Providers: Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, and other suppliers whose games you play on our platform.
  • KYC and Verification Services: Third-party identity verification providers that help us confirm your age, identity, and residency.
  • Fraud Prevention Services: Companies that provide fraud detection, risk assessment, and account security services.
  • Cloud Hosting and IT Services: Technology partners that host our servers, databases, and provide technical infrastructure.
  • Customer Support Tools: Live chat and ticketing systems used to manage customer inquiries.

All service providers are contractually obligated to protect your data and use it only for the specific purposes we authorize.

6.2 Legal and Regulatory Authorities

We may disclose your information to law enforcement, regulatory bodies, courts, or government agencies when required by law or when we believe disclosure is necessary to:

  • Comply with legal processes, court orders, or regulatory investigations.
  • Enforce our Terms & Conditions or protect our legal rights.
  • Prevent fraud, money laundering, or other illegal activities.
  • Protect the safety and security of our users and the public.

6.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you via email and/or prominent notice on our website before your data is transferred and becomes subject to a different privacy policy.

6.4 With Your Consent

We may share your information with third parties for purposes not covered by this Privacy Policy when you provide explicit consent to do so.

7. Data Security Measures

pink4d implements industry-standard technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices include:

Security Measure Description
SSL/TLS Encryption All data transmitted between your device and our servers is encrypted using 256-bit SSL/TLS protocols, the same standard used by banks.
Password Protection Account passwords are hashed using strong cryptographic algorithms (bcrypt with salt). We never store passwords in plain text.
Two-Factor Authentication Optional 2FA via SMS or authenticator apps adds an extra layer of account security.
Firewall Protection Advanced firewalls and intrusion detection systems protect our servers from unauthorized access and cyberattacks.
Access Controls Strict role-based access controls ensure only authorized personnel can access personal data on a need-to-know basis.
Regular Security Audits Independent security assessments and penetration testing identify and address vulnerabilities.
Data Segregation Sensitive financial and identity data is stored in segregated, encrypted databases with additional access restrictions.
Employee Training All staff receive regular training on data protection best practices and security protocols.

While we implement robust security measures, no system is completely secure. You are responsible for maintaining the confidentiality of your account credentials and for any activity that occurs under your account. Notify us immediately if you suspect unauthorized access to your account.

8. Data Retention Period

pink4d retains your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our retention practices are as follows:

  • Active Accounts: Personal data is retained for the duration your account remains active and for a reasonable period thereafter to comply with legal obligations.
  • Closed Accounts: After voluntary account closure, we retain core identity and transaction data for 7 years to comply with Indonesian financial record-keeping and anti-money laundering regulations.
  • Marketing Data: If you opt out of marketing communications, we retain a record of your opt-out preference indefinitely to respect your choice.
  • Transaction Records: Betting history, deposit/withdrawal records, and financial transactions are retained for 7 years as required by Indonesian law.
  • Fraud and Security Data: Information related to fraud investigations, security incidents, or Terms & Conditions violations may be retained longer when necessary for legal defense or law enforcement cooperation.
  • Responsible Gaming Records: Self-exclusion requests and problem gambling interventions are retained for 7 years or longer to prevent relapse and protect vulnerable individuals.

When personal data is no longer needed, we securely delete or anonymize it using industry-standard data destruction methods. Anonymized data (which can no longer identify you as an individual) may be retained indefinitely for statistical analysis and research purposes.

9. Your Privacy Rights

Under Indonesian data protection principles and international standards, you have the following rights regarding your personal information:

9.1 Right of Access

You have the right to request a copy of the personal information we hold about you. We will provide this information in a commonly used electronic format within 30 days of your request.

9.2 Right to Rectification

You may update or correct inaccurate personal information through your account settings or by contacting customer support. We encourage you to keep your information current to ensure smooth service delivery.

9.3 Right to Erasure ("Right to be Forgotten")

You may request deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purposes it was collected, or when you withdraw consent. However, we may retain data when required by law (e.g., financial records, fraud prevention records) or when necessary to establish, exercise, or defend legal claims.

9.4 Right to Restrict Processing

You may request that we limit how we use your personal information in specific situations, such as when you contest the accuracy of the data or object to processing based on legitimate interests.

9.5 Right to Data Portability

You have the right to receive your personal data in a structured, machine-readable format and to transmit that data to another service provider where technically feasible.

9.6 Right to Object

You may object to processing of your personal data for direct marketing purposes at any time by clicking "unsubscribe" in our emails or updating your communication preferences in account settings. You may also object to processing based on our legitimate interests by explaining your particular situation.

9.7 Right to Withdraw Consent

Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing based on consent before its withdrawal.

9.8 Exercising Your Rights

To exercise any of these rights, please contact us at [email protected] with "Privacy Rights Request" in the subject line. We will respond within 30 days. We may request additional information to verify your identity before processing your request. There is no fee for exercising your privacy rights unless your request is clearly unfounded or excessive, in which case we may charge a reasonable administrative fee.

10. Cookies and Tracking Technologies

pink4d uses cookies, web beacons, and similar technologies to enhance your experience, analyze usage patterns, and personalize content. A cookie is a small text file stored on your device when you visit our website.

10.1 Types of Cookies We Use

  • Essential Cookies: Required for core platform functionality such as login authentication, session management, and security features. These cannot be disabled without severely affecting the platform's usability.
  • Performance Cookies: Collect anonymous data about how visitors use our site, including pages visited, error messages encountered, and time spent on pages. This helps us improve platform performance.
  • Functionality Cookies: Remember your preferences (language settings, display options) and provide enhanced features like live chat.
  • Advertising Cookies: Track your browsing activity to deliver personalized promotional content. You may opt out of these through your browser settings or our cookie preference center.

10.2 Managing Cookies

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. However, disabling cookies may prevent you from using certain features of our platform. You can also delete cookies that have already been set. For instructions on managing cookies, consult your browser's help documentation.

11. International Data Transfers

pink4d primarily stores and processes your data within Indonesia or within secure data centers in Southeast Asia. However, some of our service providers (such as cloud hosting companies and game providers) may operate servers in other countries. When we transfer data internationally, we implement appropriate safeguards such as:

  • Standard Contractual Clauses approved by data protection authorities.
  • Ensuring recipient countries provide adequate data protection standards.
  • Encryption of data in transit and at rest.

By using our Services, you acknowledge and consent to the transfer of your data to countries outside Indonesia when necessary to provide the Services, subject to the protections described in this Privacy Policy.

12. Children's Privacy

pink4d's Services are intended exclusively for individuals aged 21 and older. We do not knowingly collect personal information from anyone under 21 years of age. If you are under 21, you must not use our Services or provide any personal information to us.

If we become aware that we have inadvertently collected personal information from someone under 21, we will take immediate steps to delete that information and terminate the associated account. Parents or guardians who believe their child has provided us with personal information should contact us immediately at [email protected].

We employ age verification mechanisms during account registration and may request government-issued identification to confirm users meet the 21+ requirement. Providing false information about your age is a violation of our Terms & Conditions and may result in account termination and legal consequences.

13. Changes to This Privacy Policy

pink4d reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or operational needs. When we make material changes to this policy, we will notify you by:

  • Updating the "Effective Date" at the top of this page.
  • Posting a prominent notice on our website homepage.
  • Sending an email notification to the address associated with your account (for significant changes that affect how we use your personal data).

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of pink4d's Services after changes to this Privacy Policy become effective constitutes acceptance of the updated terms.

14. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or how pink4d handles your personal information, please contact us:

  • Email: [email protected] (please use "Privacy Inquiry" in the subject line)
  • Live Chat: Available 24/7 through our platform at https://pink4d.cam
  • Response Time: We aim to respond to all privacy-related inquiries within 7 business days.

Our Indonesian-speaking customer support team is available around the clock to assist you with any data protection questions or concerns. We take your privacy seriously and are committed to addressing your inquiries promptly and transparently.

Acknowledgment and Consent

By creating an account and using pink4d's Services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. You consent to the collection, use, storage, and disclosure of your personal information as described in this document. If you do not agree with any aspect of this Privacy Policy, please discontinue use of our Services immediately.

Military-Grade Encryption

All personal and financial data is protected with 256-bit SSL encryption, the same standard used by major financial institutions worldwide.

Fraud Prevention

Advanced fraud detection systems monitor transactions 24/7 to protect your account from unauthorized access and suspicious activity.

Secure Document Storage

Your KYC verification documents are stored in encrypted, segregated databases with strict access controls and automatic redaction of sensitive details.

No Data Selling

We never sell your personal information to third parties for marketing purposes. Your data is used exclusively to provide and improve our Services.

Privacy by Design

Our platform is built with privacy as a core principle, collecting only the data necessary to provide safe and compliant betting services.

Transparent Data Practices

You can access, update, or delete your personal data at any time through your account settings or by contacting our support team.

Questions About Your Privacy?

Our customer support team is available 24/7 to answer questions about how we protect your personal information